Rental Policy and Agreement
Cake rentals are for 3 days. Example: Rentals picked up or delivered by 5 pm on Friday must be returned by 5 pm Monday. Rental items not returned by 5 pm at the end of rental period will be charged a $25 fee for each day rental is late. Orders and payments must be placed no later than 24-36 hours prior to date needed. This enables Take The Cake to have your order prepared for delivery or pick up. Same day orders are subject to approval.
Security Deposit
All rentals are subject to a security deposit for any damage, late returns, or no return of item(s) that were rented from Take The Cake. The Security deposit hold will be released after inspection of rental items. Items returned damaged or not returned on time or at all are subject to fees for items ranging from $25 to $50 to repair or replace items that are the property of Take The Cake and were damaged while being rented by client. The client is responsible for any damage incurred. We release our product in proper condition for your usage, we expect to receive our product in the same condition when returned. Security deposit will be enforced!
Cleaning
Take The Cake expects some cake and icing residue, however we ask that icing and crumbs are wiped off to prevent any staining on the stand (especially red velvet). Take The Cake will do a thorough and professional cleaning of stand when it’s returned. Please do NOT use any liquids to clean stands!
Late Fees
If items are returned late, the customer will be charged for each additional day. If items are not returned within three days and customer can’t be reached, replacement fees will be assessed and charged to the credit card on file. Communication is important!
Damaged/Missing Items
Renter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items.
Weather Related Issues
Take the Cake is not liable for unseen circumstances, including but not limited to: inclement weather, transportation problems, illness, accidents, labor disputes or strikes, Acts of God, and other causes beyond reasonable control.
A delay in transit shall not constitute grounds for a discount or refund.
Take The Cake reserves the right to refuse and release such items due to risk of damage by inclement weather conditions or unstable ground. The client assumes all risks and hardships involved with having an outdoor event.
Payment Terms
Reservations and Payments are made online only via a secure payment system. Take The Cake does not take phone orders or take payments in person for rental items. The credit card will be used for reservations, damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. CHECKS ARE NOT ACCEPTED!
Cancellations
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 7 days prior to the event. A credit in the amount of payment made will remain on file if the event is postponed.
Non-Payment/Breach of Contract
No services contained in this contract will be rendered, delivered, or available if Rental agreement is not signed and any balance not paid in full prior to your event.
• No payments will be accepted beyond the event date. No exceptions!
• If payments are not received by the due date, and the credit card on file becomes invalid, expires, or we are unable to authorize it, your non-payment will be considered a breach of contract, and all previous payments are forfeited.
• If rental agreement and payment is not received in a timely manner, Take The Cake will consider your items held for rental and services available for another client’s use. Take The Cake is not contractually obligated until rental agreement has been signed and payment has been made. We will attempt to contact you using all phone numbers and email addresses. You will not receive a notice in the mail. We understand that some things happen which are out of your control and we will work with you if you experience difficulty. It is possible to modify your contract, but must be approved by Take The Cake. Communicate with us!
Other
Please take a look at the stand before taking to make sure that it is the stand you requested and that it’s in good condition. You agree to return the stand in good condition within the three day rental terms. We understand that at times there are situations beyond your control, please communicate with us to avoid late fees.